Are you a visionary quantitative research expert with a passion for driving transformative strategies for your clients? Do you excel at being a trusted client partner and strategic advisor? This is an exciting opportunity to influence a top 10 ASX Bank through cutting-edge research and insights.
  
There has never been a better time to join this award-winning market research agency, known for its unique blend of consultancy, behavioural science, data, and technology. Renowned for tackling complex client challenges, they use scientific approaches to deliver consultative solutions with one core purpose: helping businesses decide what to do next.
  
This independent, agile agency is home to a team of around 50 talented professionals. What sets them apart is their genuinely nurturing and supportive culture. People here thrive on meaningful work and long-term career development, resulting in excellent retention rates and strong team bonds.
  
The Role:
As a Senior Research Manager, you'll develop a deep understanding of your client's challenges and objectives, delivering regular, actionable recommendations. You'll oversee a high-impact, ongoing tracking program while also leading customized, ad hoc quantitative research projects. Your insights will directly influence high-level business decisions and align with your client's five-year strategy.
  
Key Responsibilities:

• Oversee ongoing tracking studies while conducting in-depth quantitative research tailored to client needs.

• Lead both regular reporting and bespoke ad hoc projects, delivering strategic insights to senior stakeholders.

• Provide expert advice on CX/NPS measurement, turning insights into actionable business strategies.

• Confidently manage and consult with clients, offering guidance on leveraging data to drive business success.

• Collaborate with senior leaders to share knowledge and best practices.

  
What You'll Bring:

• Senior experience in a research agency or hands-on role in consumer insights within financial services.

• Expertise in CX and NPS, with a strong grasp of the drivers and strategies for improvement.

• Proven ability to design and deliver customized quantitative research across a variety of study types.

• Experience managing large datasets with proficiency in tools such as Q or SPSS.

• Strong communication and presentation skills, with the ability to tell compelling stories through data.

• A collaborative, innovative mindset, always seeking to enhance research offerings.

• Exceptional client management skills and a client-centric ethos, with a track record of building lasting relationships.

You'll be joining a team with a true passion for quantitative analysis and strategic consulting, where insights are not just data points but catalysts for growth. As part of this forward-thinking consultancy, you'll benefit from flexible hybrid working, tailored learning and development programs, uncapped career progression, merit-based promotions, and annual reviews. Additional perks include generous leave benefits, long-term career rewards, and a collaborative, social work environment with plenty of team-building activities.
  
To apply please send your CV to Rowan Haylett at rhaylett@resourcesgroup.com or call Rowan on 0449880582 for a confidential discussion.

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.