Role overview:
   
Our client is expanding due to their growing body of work for a Top 4 bank. They are in the prestigious position of being an exclusive partner for all CX and ad hoc customised research, essentially operating as an extension of the bank’s in-house insights team.
In this role, you will oversee key stakeholder relationships and strategic deliverables whilst leveraging rich data sources for an insights-hungry business. This includes quantitative research design, data analysis, strategic reporting, capability building and thought leadership.
  
We’re seeking broad industry exposure, ideally services (finance ideal), B2B and B2C but equally open to others. You will have a passion for CX, brand, marketing, and harnessing leading edge technology – in analysis, data visualization, dashboards, and CX platforms.
  
The Consultancy

• A leading independent agency of 50+ legends
• Nurturing, caring and agile. Employees stick around for the purpose in the work, dedication to a collaborative and kind culture and growth opportunities
• Ultimate workplace flexibility, additional holidays, generous paid parental leave, unlimited balance leave, social and fun culture, annual bonus
• A highly collaborative team who love brainstorming winning research proposals and stellar insights reports

 Key responsibilities:

• Oversee big banking client partnership and ensure success
• Immerse yourself in the client business to establish credibility and knowledge
• Confidently tackle complex, multidisciplinary quantitative research briefs and business issues
• Triangulate, synthesise and interpret data to uncover commercial outcomes
• An expert storyteller who can weave together the commercial narrative to inspire clients to action
• Help coach and inspire the team, investing in their growth and development
• Help discover the future of consumer insights, new technology & the evolution of the offer  

About you:

• Significant mid-senior level experience in insights consultancy/market research
• Experience in CX/NPS, brand positioning, product/service innovation and brand health
• A critical and strategic thinker with excellent problem-solving skills
• Strong technical research skills – stats packages like Q
• Detail orientated and committed to delivering high quality work
• Brilliant at nurturing positive relationships with your team, suppliers and clients.

Interested? Please send your CV to glewis@resourcesgroup.com or call Gemma on +61 (0) 452 417 265 for a confidential discussion about this role and related opportunities. 
  
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.